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                 IT - Support



Required Skills: Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).,Proficiency in Windows, macOS, and/or Linux operating systems. ,Knowledge of networking concepts, Familiarity with Active Directory, Office 365, and cloud-based platforms.

Description


Key Responsibilities:

  1. Technical Support & Troubleshooting:
    • Provide first-level and second-level support for hardware, software, and network issues.
    • Respond to and resolve IT support tickets promptly and efficiently.
    • Assist end-users with technical issues via phone, email, or in person.
  2. System Maintenance:
    • Monitor and maintain IT systems, including desktops, laptops, servers, and network devices.
    • Install, configure, and upgrade software and hardware as needed.
    • Perform routine system checks and updates to ensure optimal performance.
  3. Network Management:
    • Troubleshoot network connectivity issues and coordinate with vendors or ISPs when necessary.
    • Support the maintenance of LAN/WAN infrastructure, VPN connections, and wireless networks.
  4. IT Asset Management:
    • Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
    • Coordinate with vendors for procurement and servicing of IT equipment.
  5. Security & Compliance:
    • Implement and monitor cybersecurity measures, including antivirus software and firewalls.
    • Ensure compliance with organizational IT policies and standards.
    • Conduct data backups and recovery processes.

 

Qualifications & Skills:

  1. Education:
    • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  2. Experience:
    • 3 to 7 years of proven experience in IT support or a similar role.
  3. Technical Skills:
    • Proficiency in Windows, macOS, and/or Linux operating systems.
    • Familiarity with Active Directory, Office 365, and cloud-based platforms.
    • Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
    • Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).
  4. Soft Skills:
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and attention to detail.
    • Ability to prioritize tasks and manage time effectively.
  5. Certifications (Preferred):
    • CompTIA A+, Network+, or Security+.
    • Microsoft Certified: Modern Desktop Administrator Associate.
    • ITIL Foundation Certification.     



Regards 
SAMAR 
9389460913 or jobdream143@gmail.com 

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